14K Yellow Gold Diamond Cut Rope Chain Necklace 1mm 16 inch

We process and ship orders with care to ensure secure delivery of fine jewelry and precious-metal items.

Order Processing:
Orders are processed after payment is confirmed. Processing times may vary depending on the item purchased. Custom, made-to-order, or special-order items require additional production time, which will be communicated at or after purchase. Orders are not shipped on weekends or holidays.

Shipping Methods and Delivery Times:
Shipping options, estimated delivery times, and costs are displayed at checkout. Delivery timeframes are estimates only and are not guaranteed. Carrier delays, weather conditions, customs processing, or other factors beyond our control may affect delivery times.

Shipping Confirmation and Tracking:
Once your order ships, you will receive a shipping confirmation email with tracking information. Carrier tracking and delivery confirmation are used to verify shipment and delivery.

Risk of Loss and Delivery Issues:
Responsibility for the order transfers to the customer once the carrier confirms delivery. If you experience a delivery issue (such as a missing or damaged package), please contact edmond@anconajewelry.com promptly so we can assist with available options, including initiating a carrier inquiry when applicable.

Incorrect Address:
Customers are responsible for providing accurate shipping information. Orders shipped to an address provided incorrectly by the customer may not be eligible for replacement or refund.

International Shipping:
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated at checkout.

Shipping and Returns:
Shipping charges are non-refundable except where required by law. All returns and refunds are governed by our Return & Refund Policy.

We stand behind the quality and craftsmanship of our fine jewelry. Returns, refunds, and standard exchanges are not offered for non-defective reasons, including buyer’s remorse, preference changes, size or fit issues, or precious-metal market fluctuations. We accept return requests only for items that arrive materially defective, damaged in transit, or incorrect.

How to request a return: Please inspect your order upon delivery and contact edmond@anconajewelry.com   within 48 hours of delivery with your order number and clear photographs (including packaging, if applicable). If your request is approved, we will issue a Return Authorization (RA) and provide return instructions by email. Returns sent without an RA may not be accepted.

Return method and timing: Approved returns are accepted by mail only. For eligible approved claims, we will provide a return shipping label by email at no cost. Approved returns must be postmarked within 7 days of RA issuance and securely packaged.

Condition of approved returns: Items must be returned unworn, unused, unaltered, and in the same condition as received, including all original packaging, tags, certificates, and documentation. If damage occurred during transit, please retain all packaging materials for review.

Inspection and resolution: Once the item is received and inspected, we may, at our discretion, repair the item or replace it with the same item. If repair or replacement is not available, a refund of the purchase price will be issued to the original payment method.

Refund timing and fees: Approved refunds are processed within 10 business days after inspection. Financial institutions may require additional time to post the credit. Except where required by law, original shipping charges, duties, and taxes are non-refundable.

Final-sale categories: The following items are final sale and not eligible for return or refund for non-defective reasons: custom or made-to-order pieces; engraved or personalized items; resized, altered, or repaired items; special orders; sale or discounted items; bullion, coins, bars, or investment metals; and earrings (for hygiene reasons).

Not considered defects: Minor variations in craftsmanship, metal weight, dimensions, color, finish, or stone characteristics are inherent to jewelry production and do not constitute defects.

Local law: This policy does not limit any rights that may apply under applicable local law.